
Before Booking
Before You Travel
What you should know
Before booking
What happens if my flight is delayed?
We monitor your arrival flight information and make the necessary adjustments in case of a delay.
Where do I go when I arrive at the airport?
After going through immigration and customs, please proceed to the waiting area, your driver will be standing outside the airport holding a sign with your name on it.
What is a Luxury Private Transfer?
This transfer includes all the details of the private transfer service and the private transfer service plus, in addition to this you will travel in a comfortable and luxurious (2015-2016 Chevy Suburban SUV)
What is a Private Transfer Plus?
This Transfer includes all the details of the private transfer, plus 1 bottle of Presidente beer, a bottle of coke or sprite or a bottle of water, 1 per person.
What is a private transfer?
A private transfer is a door-to-door, nonstop service for passengers who prefer to have a vehicle and a driver assigned to them, their family, or a group of friends. The price of this service is determined by the type of vehicle used, which depends on the number of passengers. Since it is a private transfer, it is organized according to your flight arrival time at the airport, this eliminates the waiting period and is a direct trip to the destination of your choice. The fee for a private transfer is not charged per person, but per vehicle. When traveling in a private transfer you can go to any private address.
Before Booking
Before You Travel
What you should know
Before You Travel
What if I have lost my luggage? How long will the driver wait for me?
You must inform our representative at the airport or contact us by email or phone.
What type of vehicles are used for transfers?
All our transfers involve the use of minibuses or buses, depending on the type of transfer required and the number of people. All vehicles properly air-conditioned.
What time will you pick me up for my private transfer to the airport?
We will pick you up at the time requested for you on the day of your departure.
Where will you wait for me in my hotel / apartment / house?
Our driver will pick you up at the reception of your hotel, apartment building or home, at the requested pick-up time on the day of your departure. Our customer service representatives are available 24 hours a day in case of any last minute changes.
What happens if I miss my flight or my flight is canceled?
You must contact us and inform us of your new flight information by email or by phone, these numbers are printed on your voucher.
What you should know
How do I make a reservation on your website?
It is very simple, you just have to follow the steps of the search engine and select your destination, when selecting it choose the vehicle of your preference and voila, it will take you to the payment platform.
What if I need to cancel my private transfer?
If you cancel your transportation more than 12 hours before your arrival there will be no penalty, Fc Transfers will refund 100% of the money paid. If you cancel less than 12 hours before your arrival, Fc Transfers will refund 50% of the money paid. In case you miss your flight or your flight is canceled, you must contact us with the flight information and Fc Transfers will provide your transportation at no additional cost, regardless of the new date and / or time of your new flight.
Can I bring a bicycle, golf bag, etc.?
Yes, it is allowed, but please let us know before your arrival so that we can make the necessary arrangements.
Is it allowed to use the transfer service for animals?
Yes, it is allowed, but please let us know before your arrival so that we can make the necessary arrangements.
How much luggage can I take with me? Are there restrictions on luggage (weight)?
(2) pieces of luggage per person, and if you are carrying oversized items in excess of 80 inches, please let us know prior to your arrival so that we can make the necessary arrangements.